I've had the pleasure recently of visiting the United Arab Emirates and am currently still here. For the first part of my trip I stayed at the Atlantis Plam resort in Dubai - about $650 a night (courtesy of a client company I might add..) and guess what? Yep - I HAD TO PAY FOR WIRELESS ACCESS!
Then I moved to Abu Dhabi the capital - a beautiful place and beautiful people, I would be very happy living here and stayed at the Intercontinental Hotel. Another lovely hotel (not cheap either)...and guess what? I HAD TO PAY FOR WIRELESS ACCESS!!
I have just moved all my training and coaching work (back home) to a hotel - because they provide free wireless access.
When are quality (and not so quality hotels) going to get the message? Customer service in the Information Age means FREE access to the web wherever and whenever. Marketing teams in hospitality please note. I for one - where I get to choose - will always vote with my feet to where I can continue to conduct business without the inconvenience or the insult of being charged to connect with my world and on my terms.
Then I moved to Abu Dhabi the capital - a beautiful place and beautiful people, I would be very happy living here and stayed at the Intercontinental Hotel. Another lovely hotel (not cheap either)...and guess what? I HAD TO PAY FOR WIRELESS ACCESS!!
I have just moved all my training and coaching work (back home) to a hotel - because they provide free wireless access.
When are quality (and not so quality hotels) going to get the message? Customer service in the Information Age means FREE access to the web wherever and whenever. Marketing teams in hospitality please note. I for one - where I get to choose - will always vote with my feet to where I can continue to conduct business without the inconvenience or the insult of being charged to connect with my world and on my terms.
